Refund policy


At NooredX, we understand that sometimes a return is necessary. While we work with reliable suppliers to keep return rates low, we do accept returns under the conditions outlined below.

Return Policy

  • You have the legal right to return items within 14 days of receiving the order. As a courtesy, we accept return requests up to 30 days after receiving the item.
  • Returned products must be unused, in original condition, and with all tags and packaging intact. You may also be asked to provide your receipt or proof of purchase.
  • Personalized items, underwear, socks, gift cards, and products marked as final sale cannot be returned.
  • Return shipping is free. We will provide a return label once your request is confirmed.
  • Items sent back without first requesting a return will not be accepted.

Right of Withdrawal

According to EU consumer rights, you have the right to withdraw from the contract within 14 days of receiving your order, without providing a reason. To exercise this right, you can initiate a return directly from your order page, email us at tere@nooredx.eu, or contact us through our live chat.

How to Start a Return

Choose whichever is easiest for you:

  1. From your order page - fastest
    • Go to your NooredX account: account.nooredx.eu/orders
    • Open the order, click Request return, select the item, choose a reason, and submit.
    • We will confirm your request and send your prepaid return label by email.
  2. Email
    • Write to tere@nooredx.eu with your order number and the item you want to return.
  3. Live chat
    • Use the chat bubble on nooredx.eu and tell me your order number. I will create the return for you.

Return Shipping & Packaging Instructions

Return shipping is free. Once your return request is confirmed, we will provide a prepaid return label with tracking and instructions on how and where to send the parcel. Items must not be returned using another shipping method or sent back without our return label and prior approval.

When preparing your parcel for return, please ensure the following:

  • The item is in its original packaging, with all tags and accessories included.
  • The product is unused and in original condition.
  • The parcel is securely sealed to prevent any damage during transit.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Final Sale Items

Customers cannot request returns or cancellations for products marked as final sale. This currently includes products in the Lorena Canals, Family-SCL, Feber, Smoby, Trixie Baby, and Woopie Let's Go Green collections. Bundles cannot be set as final sale.

Cancellations

You may request cancellation of an item until it has been fulfilled. You can cancel eligible unfulfilled items directly through self-service from your order page at account.nooredx.eu/orders. Open the order, select the cancellation option, choose the item, and submit your request.

Once an item has been fulfilled, it can no longer be cancelled. You can instead request a return through the same self-service order page after receiving the item, subject to this return policy. Once your request is approved, we will provide the return label and instructions.

Refund Processing

Once the returned item has arrived at our warehouse and has been inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued automatically to the original payment method. This typically takes 3–7 business days after receipt and inspection. Please remember that your bank or payment provider may require additional time to process and post the refund.

Shipping Cost Refund Rules

Refunds for shipping costs follow EU regulations and our internal return policy:

  • If you return the entire order within 14 days under your legal right of withdrawal, we will refund the product price and the original standard delivery cost. If you selected a more expensive shipping method (e.g. express), only the cost of standard delivery is refunded.
  • For partial returns, shipping costs are not refunded.  
  • For returns made under our extended 30-day courtesy period, shipping costs are not refunded.  
  • If your order qualified for free shipping and a partial return reduces the remaining value below the free shipping threshold, we may deduct the standard delivery fee for your region from the refund.  
  • If a shipment is returned to us due to incorrect or incomplete address details, or because it was not collected in time without notifying us of a return, shipping costs and any carrier return charges are not refundable. The refund will cover the product price only.

If you want to return an order that has not yet been collected, you may refuse delivery or leave the parcel uncollected. The carrier will return it to us automatically. Please notify us through your order page, by email at tere@nooredx.eu, or through our live chat so we can identify the return. Once the parcel has been received and processed, the refund will follow the applicable rules outlined in this policy.

Exchanges

We do not process direct exchanges. If you’d like a different size or item, please return the original and place a new order.

Need Help?

If you have any questions about your return, cancellation, or refund, feel free to contact us via your order page, by email at tere@nooredx.eu, or through our live chat.

All returns are subject to our Terms and Conditions and Privacy Policy.

For information about our product warranty, please see our 2-Year Warranty.

Last updated: 14.07.2026